LR
Lisa R
1 reviews | Active since Apr 2014
04 Feb 2015, 17:00
TWO DAYS AND STILL NO FEEDBACK!!!
Last week I sent through a query regarding my bond, STILL NO FEEDBACK.<br> Monday I sent through another query and was advised I would get feedback within 1 BUSINESS DAY. I have still not had feedback. Why do you promise and then not get back to the client. This is unacceptable. My reference is FNB Premier Banking Online Query Request ***.
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 Feb 2015, 08:11Hello Lisarotter,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 618009.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 618009.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply05 Feb 2015, 08:11
Official
Hello Lisarotter,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 618009.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 618009.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)