****** twice

I am highly disappointed in FNB. I had a *****ulent incident where I tried to withdraw a R400 but I did not get the money or my card from the atm. A few seconds later a R3000.00 went off my account I immediately blocked my cards. The same day I reported the incident and I explained to them the money went of but I did not get it and it wasnt me and I explained that. On the statement it showed the money went off at franschoek street there isnt even a franschoek street in pniel where i tried to draw money. It happened at Ok minimark 51 main road pniel. i couldnt be at two atms the same time. Yesterday I receive a email saying according to my ATM dispute it balanced therefore they will debit the R3000.00 and they did. I am the victim here and now its feels like I have been ****** again. First by whoever committed the *****ulent act and now by FNB. This is not fair