1 reviews | Active since Aug 2010
Turned away because my 5 year old son didn't have a platinum or black fnb card
I was just turned away from the domestic slow lounge at King Shaka international airport because i was travelling with my 5 year old son and he didn't have an FNB platinum or black card to give access to the lounge. The reason that I was given is that it's peak time and as a private banking client my son needed to have a platinum or black card and that is the bank rules and if I want access my son can stay out of the lounge. Utter *******...... this gives me more reason to move my banks now...
Hello Bren1,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Bren1,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
