BG
Brendon G

1 reviews | Active since Aug 2010

22 Oct 2017, 17:11

Turned away because my 5 year old son didn't have a platinum or black fnb card

I was just turned away from the domestic slow lounge at King Shaka international airport because i was travelling with my 5 year old son and he didn't have an FNB platinum or black card to give access to the lounge. The reason that I was given is that it's peak time and as a private banking client my son needed to have a platinum or black card and that is the bank rules and if I want access my son can stay out of the lounge. Utter *******...... this gives me more reason to move my banks now...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Oct 2017, 09:49
Official

Hello Bren1,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)