Turnaround Time is unreasonable

I made a request on my credit card on the 4th March 2022. I completed all the formal documentation, accepted changes on the app and waited patiently.. today is the 9th March and I have received no feedback from FNB..

When I call the bank they transfer me to the credit card fulfillment desk who does not answer. When I try secure chat, I am number 110 and no one comes back to me.

Calling your number is useless, the secure chat cannot help.. you are always offering me products but cannot fulfil them.

I am so disappointed in the service but mostly on the turnaround time.