Turn around times on enquiries at the PC helpdesk unacceptable.

Item: FNB (First National Bank)
Rating: 5
Author: Roger B

48 hours ago I sent an email with a simple enquiry to your PC email address and still no response. Email ref: CAS-***-L0H3J2

I don't get the point of being on a PC package and paying the premiums I do. I had the same service when on GOLD. WTH!?

Even "my" private banker doesn't respond timely but you bragging about how they will "assist" at any time. I was told by her not to use her Whatsapp, but why give me her cell number?

As for your Banking App chat feature, responses are extremely slow and half the time it's a waste of time as the consultant doesn't know their product info, or the chat disconnects.

I may as well downgrade back to GOLD or lower.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

09 Nov 2019, 10:56

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply09 Nov 2019, 10:56

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

Roger B's updateReviewer Update

12 Nov 2019, 07:06

Low and behold, 3 working days later (out if TAT) I finally get a reply, and now you want to request more information. What's so difficult in confirming the positive balance interest rate.

This is pathetic service!

Roger B's update12 Nov 2019, 07:06

Reviewer Update