CP
Cl;audine Poonsamy

1 reviews | Active since Mar 2011

04 Mar 2015, 08:37

TURN AROUND TIME UNACCEPTABLE

I RECENTLY REQUESTED A CREDIT LIMIT INCREASE ON MY CREDIT CARD DUE TO A FAMILY EMERGENCY <br> THE APPLICATION WAS DONE ON 27/02/2015, I WAS GIVEN AND OFFER WHICH WAS RESCORED, I THEN ACCEPTED THE NEW AMOUNT DESPITE THE FACT THAT THIS WAS NOT MY FAULT, I WAS THEN ADVISE BY NONKULULEKO AT THE CALL CENTRE THAT THE FUNDS WOULD BE LOADED ONTO MY ACCOUNT BETWEEN 5 MINUTES AND 24 HOURS, ITS 2 DAYS LATER AND I STILL DO NOT HAVE THE FUNDS WHICH I DESPERATELY REQUIRE, THIS MORNING I CALLED AND MARVIN MAYET ADVISED ME THAT THERE IS NOW A 3 TO 5 WORKING DAY TURN AROUND TIME AND HE WILL ESCALATE THE ISSUE... FNB GET YOUR STORY STRAIGHT. QUITE FRANKLY I AM TIRED OF THE SERVICE FROM FNB OR THE LACK THEREOF. I AM READY TO PULL ALL MY ACCOUNTS AWAY FROM FNB!!! HIGHLY IRATE

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2015, 09:31
Official
Hello Claudine,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 638098 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)