1 reviews | Active since Mar 2011
TURN AROUND TIME UNACCEPTABLE
I RECENTLY REQUESTED A CREDIT LIMIT INCREASE ON MY CREDIT CARD DUE TO A FAMILY EMERGENCY <br> THE APPLICATION WAS DONE ON 27/02/2015, I WAS GIVEN AND OFFER WHICH WAS RESCORED, I THEN ACCEPTED THE NEW AMOUNT DESPITE THE FACT THAT THIS WAS NOT MY FAULT, I WAS THEN ADVISE BY NONKULULEKO AT THE CALL CENTRE THAT THE FUNDS WOULD BE LOADED ONTO MY ACCOUNT BETWEEN 5 MINUTES AND 24 HOURS, ITS 2 DAYS LATER AND I STILL DO NOT HAVE THE FUNDS WHICH I DESPERATELY REQUIRE, THIS MORNING I CALLED AND MARVIN MAYET ADVISED ME THAT THERE IS NOW A 3 TO 5 WORKING DAY TURN AROUND TIME AND HE WILL ESCALATE THE ISSUE... FNB GET YOUR STORY STRAIGHT. QUITE FRANKLY I AM TIRED OF THE SERVICE FROM FNB OR THE LACK THEREOF. I AM READY TO PULL ALL MY ACCOUNTS AWAY FROM FNB!!! HIGHLY IRATE
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 638098 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 638098 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
