Turn around time on queries not being met

Lodged a complaint on 22 June. Its 25 June and the mess is still not sorted. My questions not really answered thou I must answer all the questions FNB put out to me. I must sit on phone calls of more than 15minutes at a time. Just to swipe my card and found it declining at the shop. That is after I paid it early. Yesterdag after 14:00 I was told that my card will still work for 21 days. When I phoned (another 20min call) I was told it is because a card has been activated....a card that I dont even have or received. Now that is red flags. Seems like FNB iemployees will do anything to reach their targets. That for the expense of the customer. I am regretting ever moving over to FNB. Customer service not a priority, take a ticket and wait in the q. Customer are being dictated. That is even more red flags. And if questions cannot be answered blame the system. That system was set up by a human. Hopefully my query will be resolved.before December...if anyone cares. Luckily I am surrounded by FNB users around me and they are amazed at the complete incompetant way this query is being handled.