Turn around time is Horrifying

Hi,<br> <br> I went to the UK for two weeks and used my Credit Card to book the hotel. I went there originally thinking I am going to be staying in the Hotel for the full two weeks, but my plans changed and I had to cancel the rest of my stay at the hotel. The hotel told me that they will be refunding me, but in the mean time I have to make a booking for the other nights I am going to stay there as they can't just amend my booking. My wallet was ****** in the UK and as soon as I got back to SA I cancelled my cards on the 5th of October and then the Hotel notified me that they processed the refund and it was successful on the 7th of October. I then phoned FNB to tell them of my issue and I was told that I must make contact with FNB Admin at [Email Removed] I then sent them and email yesterday asking for assistance and phoned today to find out if I had the right email address etc. When I asked why I didn't get a response I was told that the turn around time is 5 days. I asked if I could speed it up and I was told no. I need the money otherwise I will not get through this month.<br> <br> Can someone from FNB who knows what they are doing please assist me to speed up the process.<br> <br> Kind Regard