NM
Nontando M
1 reviews | Active since Apr 2012
16 Nov 2018, 13:38
Turn around time for getting help
I have been trying to get a paid up letter from September 2018 and up to today I have not received it, I have sent emails, called in almost every day in this week but nothing has come through, everyone that I've spoken to promised that I would get the letter within 48hours, how many 48hours must I wait in order to be assisted?
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 Nov 2018, 15:38Good Day Ms Mthembu
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply16 Nov 2018, 15:38
Official
Good Day Ms Mthembu
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***