Turn-Around Time and Customer Service is Horrible.

I am extremely disgruntled by FNB. After being taken from pillar to post I finally lodged a Credit Card Dispute Form and after 5 days my money was still not yet deposited into my account, I went to branch again because their online bankers didn't assist at all and when I got to the branch was told that they only received my form after 5 days of lodging was also told that it will take more than 7 days after receiving my form for my money to be deposited back into my account.

What horrible customer service is this really, I won't recommend anyone to switch to this bank really as their turn-around time and customer service is horrible (you go to the branch and it takes them more than 30 minutes before you get help) ridiculous...