Turing into the worst bank ever

According to the FNB App, I suddenly don't qualify for eBucks anymore because my FNB accounts are not in good standing. In more than 20 years of banking with FNB, I have never missed a single payment on any accounts nor had any accounts overdrawn. In November the debit order that was supposed to go off on my revolving facility didn't deduct for some reason (although there was more than enough money in my cheque account). I then received an email saying the account is in arrears (on 2 November) and I made a manual payment on the same day, even though it is supposed to go off via a debit order. I tried contacting the so called "private banker" which has become a totally useless exercise since they are glorified sales consultants that have absolutely no idea what's going on or how to help clients.

Apart from the issue with the revolving facility debit order not going off, every single time I try to transfer money from that facility it fails with error messages, then I first have to waste time with the consultants who can never give an answer on why it is not working.

FNB has seriously gone from being the best bank to being a total disaster where you literally have to constantly contact them to get their ***** ups sorted out, while their fees just become more and more ridiculous and the benefits become less and less.