TUMISANG SELEPE & MUBEEN JOOMA FNB ********** CASE INCOMPETENCY

Hi FNB,

I am very disappointed with your service and the way you have dealt with my debit card being ****** even with a prompt response from my side to stop and cancel my cards when the first transaction has taken place.

My card got ****** with other valuables including a laptop with its bag. On the call, the representative stated that I don't have to worry because the transactions have not yet gone through and that they would be able to get the funds back.

A week went past and the funds were not returned, FNB just let the ******* get away with my hard-earned money. During the investigation, Tumisang Selepe has not even bothered to pick up the phone to call me once and only sent out 1 email. He is also supposed to be a Private Banker Analyst that gives this type of service to top earners.

His Divisional Manager Mubeen Jooma must be unaware of how his region is operating. We have been trying to get hold of Tumisang almost daily as he is either in a meeting and can't talk or his phone goes on voicemail.

Tumisang has only sent one email which was the final report on the cash that have been ****** saying that they would not be able to pay back the money that was ****** even if they had signed **********ly for the receipts under my name!

In the same report, they only reported about half the money that was ****** and not even the full amount. They are completely unaware of what is going on!

Tumisang Selepe, your incompetency has now led me to take this matter further. I will close my 5 business accounts including my private banking accounts and take the next steps to resolve this matter.

Kind regards, Trike