TRYING TO SWITCH TO FNB RESULTS IN A NIGHTMARE !!!

AT THE BEGINNING TO FEBRUARY I DECIDED TO SWITCH FROM STANDARD BANK TO FNB. MY FIANCE BANKS WITH FNB AND ADVISED I SHOULD DO THE SAME. HOWEVER, AFTER MY EXPERIENCE WE WILL BOTH BE SWITCHING TO STANDARD BANK. IT'S BEEN ONE MONTH AND MY DEBIT ORDERS HAVE NOT BEEN SWITCHED. CAN ANYONE OR EVEN THE CEO OF FNB REPLY TO ME??? YET YOUR FALSE ADVERTISING ON RADIO AND THE MEDIA SAYS IT WILL TAKE 10 MINUTES! BEWARE AS YOU WILL NEVER RECEIVE ANY FEEDBACK FROM THEM. THIS IS A LIE !!!! MY FNB BOND HAS RUN OFF TWICE - I NEED THIS REVERSED TODAY!!! ON 27TH OF FEB, I RECEIVED AN OUT OF OFFICE FROM PERTUNIA WHO NEVER REPLIES TO ANY OF MY EMAILS AND THEN FROM YEVANDARAN WHO LEFT FNB. THERE IS NEVER ANYONE AVAILABLE TO ASSIST YOU!! I HAVE CALLED ON SEVERAL OCCASSIONS FOR FEEDBACK ON SWITCHING MY DEBIT ORDERS BEFORE THIS MONTH END AND PERTUINA AND JEANNE JUST IGNORE MY EMAILS. THEY DO NOT HAVE ANY CUSTOMER SERVICE EXPERIENCE AND DO NOT KEEP CLIENTS UPDATED. I DO NOT NEED TO BEG TO BANK WITH AN *********** BANK LIKE YOURS WHO IS UNPROFESSIONAL AND DO NOT VALUE CUSTOMERS WHO WANT TO CHANGE BANKS. MY ADVISE TO ANYONE WHO WANTS TO SWITCH TO FNB - YOU WILL REGRET IT !!!