Trying to shift the blame onto a ghost.

Pathetic has reached new levels. Money was transfered into my account from another FNB account a week ago, and is still not reflecting. Chatting to their agents via the app is like trying to run through a solid steel wall. After three agents they still blaming the other bank. You can not get it through to them that there is no other bank, both sender and receiver are FNB clients. My funds needed for medicine I urgently need have been hanging in limbo for a week and they refuse to do anything to assist, continually try shifting the blame onto a third party that does not exist.