AK
Akhona K
1 reviews | Active since Mar 2014
04 May 2020, 09:11
Trying to settle overdraft, no assistance!! Useless chat!
I contacted FNB with the intent to pay off my overdraft since I am unable to do it online. Their online chat is plain and simply useless, you wait for over an hour to be assisted and when the agent finally gets to ur issue, you receive no notification, they merely do a tick box exercise and then close the call without making any effort to assist u or to get hold of u...???!! I am tired of this cause I have logged over 5 calls already and no one is willing to assist me, not sure it this is FNBs way to say they dont want this cash back???
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Akhona K's updateReviewer Update
05 May 2020, 17:56I received a call from your agent and informed me that she would resolve the issue pertaining to the reduction of my overdraft and credit card.
I checked today, the credit card was reduced as per my instruction.
The overdraft was not changed, and yet when I called I was informed to go to a branch to reduce it which i found rather ridiculous given the fact that the malls are packed with queues and the coronavirus risk of infection is very high!!??? I went to 2 malls, Table Bay Mall FNB branch was closed and Bayside is packed you cant even go inside??? What the hell must happen for me to be able to pay off my debt??? Do you wish to keep milking me from interest charged??? This ridiculous! The agent that called to resolve the matter informed me she would call me today to confirm that both changes have been made and yet to date, I have received no call or sms or emal???!!! Bad customer service!!!
I checked today, the credit card was reduced as per my instruction.
The overdraft was not changed, and yet when I called I was informed to go to a branch to reduce it which i found rather ridiculous given the fact that the malls are packed with queues and the coronavirus risk of infection is very high!!??? I went to 2 malls, Table Bay Mall FNB branch was closed and Bayside is packed you cant even go inside??? What the hell must happen for me to be able to pay off my debt??? Do you wish to keep milking me from interest charged??? This ridiculous! The agent that called to resolve the matter informed me she would call me today to confirm that both changes have been made and yet to date, I have received no call or sms or emal???!!! Bad customer service!!!
AK
Akhona K's update05 May 2020, 17:56
Reviewer Update
I received a call from your agent and informed me that she would resolve the issue pertaining to the reduction of my overdraft and credit card.
I checked today, the credit card was reduced as per my instruction.
The overdraft was not changed, and yet when I called I was informed to go to a branch to reduce it which i found rather ridiculous given the fact that the malls are packed with queues and the coronavirus risk of infection is very high!!??? I went to 2 malls, Table Bay Mall FNB branch was closed and Bayside is packed you cant even go inside??? What the hell must happen for me to be able to pay off my debt??? Do you wish to keep milking me from interest charged??? This ridiculous! The agent that called to resolve the matter informed me she would call me today to confirm that both changes have been made and yet to date, I have received no call or sms or emal???!!! Bad customer service!!!
I checked today, the credit card was reduced as per my instruction.
The overdraft was not changed, and yet when I called I was informed to go to a branch to reduce it which i found rather ridiculous given the fact that the malls are packed with queues and the coronavirus risk of infection is very high!!??? I went to 2 malls, Table Bay Mall FNB branch was closed and Bayside is packed you cant even go inside??? What the hell must happen for me to be able to pay off my debt??? Do you wish to keep milking me from interest charged??? This ridiculous! The agent that called to resolve the matter informed me she would call me today to confirm that both changes have been made and yet to date, I have received no call or sms or emal???!!! Bad customer service!!!