Trying to pay off my debt to your business - IGNORED

I have been with FNB my whole life. 5 years ago I got divorced and ended up going into debt review and paying every month. Unfortunately 3 months ago I lost my job and advised FNB that I cannot pay but I have put my home up for sale and am looking for a job.

Scroll to today. I still dont have a job - but I do have a cash buyer for the property. I have asked SOMEONE to please help me as the cash buyer offer doesnt cover all that I owe and I am only able to settle all of my outstanding debts to FNB , if they kindly provide a reduced settlement amount (as they suggest they do on their website).

I have been emailing several times a day ; to various departments and not one bit of acknowledgement. The Buyer has suggested that if he doesnt get a response today - he has interest iin another property.

I just cant live like this - I need to get a response because I have to take the burden of the money I owe and the stress related off my shoulders.

I have been with FNB my whole life and prior to my divorce was a very well respected client. DUring my hardships I never missed a payment and as soon as i did I advised. Now I actually want to take steps to settle - and am receiving the worst service known to man!

CAN SOMEONE READ MY MAILS AND RESPOND BEFORE 5PM TODAY. EMAIL ME PLS. I dont have a phone - cant afford the handset