Trying to open business bank account since 27 October

I've had a real runaround and am now unsure if they want my business at all. I kept sending emails to the account opening address and got no response for a few days at a time. They quote 3 days but even this sounds archaic? When I eventually did it was an email requesting new documents to be filled in. Not even an explanation on the email or any instructions saying you may need to submit this as well, or these are your options. Do they want to support small business?

I deposited money into this account on the 27th October (I thought it was active) but now cant touch it until this account is sorted out. I will probably now submit another form, wait another 3 days for a response, then be told to submit another form..... and I have already incurred bank charges ... absolutely terrible.... Please assist or I will have to start the tedious and unwanted process of finding another bank who actually wants to help.