Trying to open a Foreign Currency Account

I'm not one who easily complains, but this is silly. Please FNB, help me here?! I've been a customer since 1989 and this is the first time I've been been let down by slow/poor service.<br> <br> I have been trying to open a Canadian Dollar currency account with FNB since 28 Aug 2015. Due to the denomination I require, I was advised by FNB's Forex call centre to work through [Email Removed] exclusively. I sent the enquiry email (3 times with no reply between 28 Aug and 4 Sep) and thus approached an FNB branch after which the required application was sent to me. I submitted the application with the required FICA on 7 Sep at an FNB branch, and again to the said email on 10 Sep. <br> <br> 18 Sep I received an email with the application forms to fill in? Needless to say I resubmitted (admittedly I forgot to attach the form to this email which I rectified later the same day). After a follow up on 22 Sep I was told the same day that I had pages missing. I apologised, re-scanned and submitted on the same day. I sent another follow-up this morning (28 Sep) and no response. I have sent 11 emails since I've started and lost 10% in value - which I was trying to avoid.<br> <br> Please help.<br>