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AO
Alma O

1 reviews | Active since Mar 2015

21 Jul 2016, 10:47

Trying to open a business banking account

<p>My experience of trying to open a bank account has not been good. I am a new customer to FNB and I am finding the process very inefficient and frustrating.</p> <p>My initial email with documents was sent on the 11th of July. Today they let me know a FICA document is missing which I can clearly see I have sent thorugh on the 11th. My phone calls have not been returned by FNB or their courier company (only after I have phoned 3 times).</p> <p>We chose FNB because we were expecting better client service but this has not been like the ads that are everywhere.</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jul 2016, 11:31
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 968000

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)

AO
Alma O's update25 Jul 2016, 05:27
Reviewer Update

This has still not been sorted! I was contacted on this review on the 21st with a promise I would be phoned back on the 22nd but no one phoned. And they are still emailing me for an id although they confirmed that they have received it.

FNB (First National Bank)
FNB (First National Bank)'s reply25 Jul 2016, 12:16
Official

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)

AO
Alma O's update26 Jul 2016, 07:42
Reviewer Update

And still nothing! When I phoned today they said documents that I can see I sent on the 15th of July is outstanding.?