Trying to downgrade account for almost 2 months!!

FNB Team

I have followed all of your advice on downgrading and still I’m being given the runaround… 1. I’ve logged a ZOB request; 2. Had a secure chat to request my downgrade; 3. Emailed relevant teams

I’ve advised several times to different people that I’m not currently in SA, so won’t be able to take calls to my local number or come into my nearest branch, yet I still get told I’m not reachable on my mobile and then asked to come into the nearest branch. How is this task so difficult to complete?

I need to down grade my account to the cheapest Islamic account – I believe this is the Easy Islamic account which bears a cost of R5.75 a month. And, I need this done as soon as possible.

How is this task so difficult to complete? I've been at it with you people for almost 2 months now!

I've dealt with: Precious Seloane Yandiswa Gqokoma Gloria Maswabi Esther Mampuru Danelle Hugo Bonolo Pelesa FNB Care FNB Premier MyBranch

Query numbers: ********** Q ********** Q **********

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