Trying to close an account,however I'm told of my status that they can't!!!!!!

<p>I've been battling for the past 3 weeks to close my premium cheque account due to the fact that I will not be using it as I have switched to another bank.</p> <p>What is so strange about it is that even the branch manager has no excess of closing the account nor downgrade it coz I currently a code 3... I can't afford to pay bank charges of an accountant I am no longer using and how possible is that no one has no authority whatsoever to assist us.. I was told of cross branch in which I am not willing to go to Westgate (Horisng View Branch. FNB is a very broad company I believe I can get assistance anywhere I go.</p> <p>I an currently not sure if this is your way of sucking money out of our pockets or someone is ***********...</p>