1 reviews | Active since Mar 2009
Trying to close an account - 9 months later still no joy!!!
I closed my PRIVATE banking credit card in August 2017. ***** occurred in Nov last year and was supposedly reversed. It came up again in 30 Jan 2018 so I called at the branch (using my time), nothing done, called again 6 April still nothing done. Tried contacting a human at call centre well of RJacobs is just a fictitious person and the CEO has no contact details nor PA so I am still waiting for an account to be closed and now I get a sms saying I've been handed over to attorneys. FNB your service is disgusting and its no wonder I left. Problem is my account is still not closed, I will prob have this affecting my credit record and attorneys now involved. Anyone care to help!!!???
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)