HS
Henry S
1 reviews | Active since Jan 2020
22 Jan 2020, 11:07
Trying to close accounts opened in error
I have been trying to open a business account since 13 Jan. Your stupid system kept giving an internal server error and ended up opening 5 accounts. I phoned the same day to have 4 of them closed and also responded to an email on Wednesday with foreign tax forms that I had to fill in for that to happen. It is now the 22nd and the accounts are not yet closed. I will not pay any account fees for them as a result of your incompetence. The activation of the account I want to keep is another story altogether, but I think I'm close to getting that right, despite the previous lack of communication from FNB with regards to the documentation required,
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Replies (2)
FNB (First National Bank)'s replyOfficial
22 Jan 2020, 13:09Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply22 Jan 2020, 13:09
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
HS
Henry S's updateReviewer Update
22 Jan 2020, 15:43Thank you for fixing it now. I shouldn't have to complain here to get something so simple done. I would change this to 5 stars if I was able to for this quick response.
HS
Henry S's update22 Jan 2020, 15:43
Reviewer Update
Thank you for fixing it now. I shouldn't have to complain here to get something so simple done. I would change this to 5 stars if I was able to for this quick response.