Trying to cancel insurance, receiving no feedback

Item: FNB (First National Bank)
Rating: 2
Author: Daniel J

I have been phoning and sending emails, but nobody is coming back to me. All I wanted was to cancel my top-up debt protection, but the people at FNB don't even know who to put me through to. I am seriously considering moving my banking away from FNB. They are more concerned with advertising than actually delivering a decent service.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

19 Feb 2016, 09:58

Hello Thedanman,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 872352.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply19 Feb 2016, 09:58

Official