1 reviews | Active since Jun 2011
Trying to be too clever but ending up with ****py customer service.
I need to pay a company. They happen to be a public recipient. Firstly, the webpage only informs that they are a public recipient after I have filled in all the information.
Secondly I am paying the University of Kwa Zulu Natal, HOWEVER when I search I get the results "University of Natal" and "University of Natal Durban". Now I don't know which one (if either) is correct because there is no account number displayed.
How am I supposed to make payment? If a company is a Public Recipient why do you stop clients from adding them manually???
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)