Trying to add permissions for secondary user.. Impossible

<p>I follwed the required process for adding transact permissions for a secondary user on online banking 10 days ago but there has been no response (as usual with FNB) and I don't know what next step to take.</p> <p> </p> <p>I have repeatedly complained to my business banker but his "escalations" also have no effect.</p> <p> </p> <p>I really would recomend trying another bank if you need to have secondary users on your online banking profile.</p> <p> </p> <p> </p>