Trying To Activate Sim For First Business Zero

Very sweat peolpe to talk too on the phone. Generally im a HUGE FAN of FNB!!

After the verification which takes all of 2 minutes to finllayyy complete. 4 seperate phone calls 30minutes later, R30 airtime later (Guessing) With no success :(

Solid Feedback To Improve

1.) Send the right number (via text) for correct department. 2.) The first call waiting 12 minutes, 2nd 8min 3rd 4min etc then getting the phone hung up in your ear is quick way **** your customers off. 3.) ANd finally when you post step by step instructions in the mail (Actually physical document) to activate, make sure instructions matches the App!!! Another quick way to get someone frustrated ! 4.) Never hang the phone up on your clients!! The first time i understand but second 3rd highly unprofessional and very disrespectful. A quick way to get your client to change bank!!