1 reviews | Active since Aug 2017

08 Aug 2017, 12:21

Try using their call center, totally useless

<p>I called their call centre today, I have been transfered to 3/4 diffrent departments and the last one "tried" to transfer me and the call just kept ons saying "higher than normal call volumes" even after 10 mins.</p> <p> </p> <p>This was not the first time each time I call the call centrer, it is the same thing they always transfer me to atleast 3 people and each time I always explain the story again.</p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Aug 2017, 12:30
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)