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ewald E

1 reviews | Active since Nov 2015

20 Jan 2021, 14:51

Try me

Hi good day my name is Ewald Erasmus I'd nr ***

I've got 2x personal loans what I'm paying R75 n week from last year thru lockdown I've made my payments no problem, from last year I've been getting calls from tsl legal department which says the whole home I must pay them as well now, but my debit oder is for R75 n week with fnb directly, now tsl whant me to pay them as well, I told them concisely I cannot pay fnb and tsl I can't afford that but they won't accept that plus, they say to me the whole time there is no record of me paying the R75x2 n week and they ask me the whe time for account numbers, I mean really I can show them on my bank statement R75x2 is going of my account every week

So then I went fnb secure chat app, they put me thru to the fnb loans department

Listen not to be agly, the people at fnb loans department is useless and I must get them in tn street they must speek to me in such a matter, never bud never

So really I'm fed up with fnb and tsl legal department, I will not pay R75x2 to fnb and money to tsl legal,

And if tsl legal department phone me now again I will swear them and go to the news papers to make a complaint because they are useless

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jan 2021, 16:02
Official
Good day Ewald
  
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is ***NF Regards,
 
 FNB Customer Resolution Centre
 
 *** 
 

Best regards,