Trust Accounts on hold over FICA documentation -

Despite having supp**** all the documentation required, received the call from the Specialist Banker who asked me for confidential information over the phone and being told my case would be handed over to an Auditor - this all on Thursday 19th February my Trust money market account is still on hold. I dont know what else I am supposed to do. Just be at the mercy of a team who are overwhelmed with the work load. This is irresponsible behaviour on the part of a bank where people have to access money to pay accounts, survive from day to day. I reiterate that I have had to borrow money, cash up investments to survive. I think their drawn out procedures are totally unreasonable. I have provided all the documents asked of me and still I have to wait.<br> I know what I think of FNB.<br> Complaint 626626 lodged on the 17th February.