Trust account frozen, FICA

I am Chairman of 2 trusts that have bank accounts at FNB. FNB emailed & requested FICA documentation for the first trust on 14 August 2014 which i submitted to them. This was followed by another request for FICA documentation for the second trust on 10 october 2014. For the second trust i rep**** that i'd already submitted documentation to FNB for that trust & the person rep****. \The process required in this regard is currently being reallocated to someone else in FNB Business. Please in the meantime prepare the documents required and hold on to them until someone requests them from you shortly."No-one ever contacted me back. The second trusts account was frozen without notice in february 2015. I had to call FNB internet banking division several times from overseas at great cost to work out the account was frozen because of a FICA issue. Since making contact with FNB FICA department I've been handed around to several employees who've each requested some documents"