Trust Account Frozen / 94 Year Old Mother's Funds

My parents have had an account with FNB for over 40 years and a Trust account has been servicing their financial needs for 20 of those. Suddenly in Feb/Mar 2015 the Trust fund account was frozen making us unable to pay my mother's accounts eg frail care accommodation, etc. Costs are building up alarmingly. We have tried our best to comply with document needs ... but often the same document is requested multiple times. The bisiness unit needs to provide a comprehensive list of documents at the start that are required and not come back time and time again with new requests. Surely there can be some leniency especially considering the nature of the Trust and history of the regular payments that are clearly for the benefit of our aging mother? I am not impressed and will consider a new bank once the account is unfrozen. Six month's delay is pathetic.<br>