1 reviews | Active since Mar 2009
Truly unhappy
<p>I purchased using my bank card on the 5th of December 2016 in a hotel in London, shocking enough FNB realized that Double tree deducted their money I don't understand why are they reserving my money till today, can my money be released please or I need to change my bank as this is truly inconveniencing me , I have been asked to send a dispute form , I need to run around for my money. Can you guys release my funds urgently. I called the so call merchants I was told to tell my bank to release my funds . Can u please do your investigation and release my money. I sent my dispute forms to Gugu Mthembu who was so helpful. Can I get a commitment to when are you releasing my money </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Thanks to the dispute team for the amazing work , it took them 2 hours to resolve my problem. Once again thank you guys for the best service, kindly resolve the last remaining query
Thanks to the dispute team for the amazing work , it took them 2 hours to resolve my problem. Once again thank you guys for the best service, kindly resolve the last remaining query