Truly poor service

After struggling for more than a month to get an account open, finally got the sms, the card is at the branch. Sat for almost an hour the consultant assisted as quick as possible. Got home only to realize that her profile is inactive, we need to insert the card into an ATM and insert the pin, no pin provided we need to get this from the App the app is inactive. Most of the FNB numbers does not work or goes to departments other than indicated. Finally got a number that works. Now furious with all the problems I finally speak to someone that clearly does not care, she drops the call, most probably trained to do that with clients that are filled with rage after recieving such stellar poor service. Tried secure chat much better service but still have to incure costs and go back to get more bad service from the branch in Kroonstad which you cannot phone because the number does not exist.