Trully pathetic systems and processes (red tape)

I am still in shock after almost half an hour on the phone, trying to change my daily payment limit. Call ***

It is unthinkable that in the end of 2020 one would face such systems and processes / services as i did. A very short summary of 20 min + in hell :

1. Security questions need to be answered. Good. Waiting of set of questions > 3 min. Then a team leader needs to bypass them - add another minute ! 2. Security questions have absolutely nothing to do with the answers i provided while opening the account years ago ! 3. As with 2 above - i was asked such questions where the answer was so clear that it could not be easier. Do i live in some street in Soweto ? No. Do i have a company called A******* Security Systems ? No Does a list of 7 addresses all over SA mean something to me ? No When did i close my Telkom ***, 2019, 2020 ? I have not closed my Telkom account !

Shocking ..

4. Then the only 2 relevant questions - my res address and have i paid this bank online were answered correctly

Finally i was sent to visit a branch, since i failed the security clearance, although i performed a large transaction online minutes ago !

They could have asked me a question like What is the current Money Minimiser effective credit interest rate : < 4, 5 or 8 (as promised!) I would have answered correctly again : <4 or more specifically 3.4%

Planning an exit already ..