True Professional and Caring Experience at FNB Brackenfell WP

I app**** for a loan in my husband's absence and went through a total nightmare to obtain this loan. I spend hundreds of rands on airtime and drove up and down between FNB bank and home on the futile instructions of Direct Axis. This morning, following his return, my husband took me to FNB Brackenfell to resolve this matter. Needless to say he was not in a good mood and because I suffer from dyslexia, that makes him over protective. Gemelle van der Vent approached us and listened to my husband, she then took us to a consultant Lizelle Kleinschmidt to assist. This is where my faith in potential or possible client service was re-instated. Gemelle immediately took charge, phoned the company, escalated the matter to management level and within 30 minutes my matter was successfully resolved that Direct Axis could not achieve in 8 days!! Lizelle, even though she could not remember me from a previous visit, not only confirmed that everything on my banking profile is perfect, but also corrected a setting on my credit card - which I did not ask for - and this improved my credit availability with thousands! I have send a compliment to FNB Head Office, but my husband insisted that I tell me story on Hellopeter in lieu of thousands of people reading the posts! I now firmly believe that banking is not just AI, but that there still are caring people in the bank that are prepared to make a difference. BRAVO to these ladies at FNB Brackenfell branch and my heartfelt thanks!