jW
jana W
1 reviews | Active since Mar 2009
11 May 2015, 14:10
Triple threat (to FNB's reputation)
I tried to active my travel insurance today and received probably the worst service ever from an FNB Travel insurance call centre agent who identified himself as Jackson Barker. He was a triple threat (to FNB's reputation) - bad attitude, no courtesy, terrible telephone manner. He was definitely not equipped with the skills to speak to a customer over the phone - and if he was, he definitely did not use them in our call. <br> <br> Apart from the contemptuous \no care"attitude he displayed he also **** about the location of his supervisors and claimed that both were out of the building"
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Replies (1)FNB (First National Bank)'s replyOfficial
11 May 2015, 15:35Hello ***eck,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 681336.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 681336.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply11 May 2015, 15:35
Official
Hello ***eck,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 681336.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 681336.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
