Triple Payment Taken
<p>On the 23rd of May I bought a item through the ebucks shop with a part payment on my credit card for the amount of 1175.50 which was taken off twice on my credit card. This was eventually resolved ( ********** Q) and the amount paid back into my account. But for some unknown reason on the 15th of June you have now taken that amount off my account again! I have not had anyone contact me to resolve this.</p> <p>I logged a call on the 16 of June regarding this FNB :-) Your Call Reference number is Rt ********** 741" and email info.ebucks.com </p> <p>I really think that it is absurd that you can take money out of someone account without any notice whatsoever. If I hadn't noticed that the amount available in my account was not correct I would not even have known about what had happened. </p>
Good Day,
I tried contacting you but to no avail.
Please may I request your account or id number and not a detailed description, this was requested in error. I do apologise.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
I tried contacting you but to no avail.
Please may I request your account or id number and not a detailed description, this was requested in error. I do apologise.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
