1 reviews | Active since Dec 2016

22 Jun 2017, 22:05

Triple Payment Taken

<p>On the 23rd of May I bought a item through the ebucks shop with a part payment on my credit card for the amount of 1175.50 which was taken off twice on my credit card. This was eventually resolved ( ********** Q) and the amount paid back into my account. But for some unknown reason on the 15th of June you have now taken that amount off my account again! I have not had anyone contact me to resolve this.</p> <p>I logged a call on the 16 of June regarding this FNB :-) Your Call Reference number is Rt ********** 741" and email info.ebucks.com </p> <p>I really think that it is absurd that you can take money out of someone account without any notice whatsoever. If I hadn't noticed that the amount available in my account was not correct I would not even have known about what had happened. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jun 2017, 09:13
Official

Good Day,

I tried contacting you but to no avail.

Please may I request your account or id number and not a detailed description, this was requested in error. I do apologise.

Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.

Regards,

Complaints Resolution

Naomi Petersen

*** (option one)