TRIPLE DEBITS!!🤬

To say that I am FUUUUUMING is an understatement!! I was double debited for my credit card in November and now again yesterday! I took a screenshot, I phoned FNB and spent more than an hour being transferred from pillar to post! To say that their staff are *********** is an understatement, everyone is telling me it only went off once but on my side it showed twice! Furthermore, the funds haven’t even been cleared into my account and nobody can tell me why, I was told my account is sitting in arrears because I haven’t paid my credit card however it has gone off TWICE! I spoke to a ********** consultant who, when I asked to speak to a Team Leader was told “why would a team leader listen to this” and when when I asked her to transfer me through as I had been advised to speak to a Team Leader I was ignored and when I said “hello?” I was told “there’s no need to rush me!” Please tell me why I have both my personal and business banking, where I pay over R1k in banking fees, am a loyal client of FNB, had my account for close to 20 year late to be treated with such disrespect!!! Over an hour wasted to be told I must send an email WHICH NOBODY HAS REP**** TO!!!! 🤬 I then go onto my app to to see if the money has cleared into my credit card only to see they took the same amount off of my credit card so that’s THREE times now and labelled it “account update”. Clearly FNB have become greedy and no longer care for their clients!! I had requested in my email to have a manager call me before close of business (yes I know I sound like a Karen!) and GUESS WHAT!? YIP, they couldn’t even care enough to do that! Thanks FNB it’s great to know we can put our faith in you to look after our money…it’s safe to say I’m pulling my business from FNB!!!