Tried all fnb contact points. Nothing works as well as Hellopeter

I called fnb homeloans as requested. I was told that the lady who helped me could only load an instruction and would need to revert to her supervisor in order for her to do what I needed. I have since waited more than the 72 hours to load the excess R200’000 (exact amount) in excess funds I had placed into my home loan and reduce the loan. I was told that an instruction was sent to the ladies supervisor more than 72 hours ago now and nothing seems to be happening.

Again, please would you help me carry this out since I do not have this functionality on the app and have tried to app, and the Homeloans’s line now. Yes, I confirm that this would reduce the monthly fee and the total loan account; next would you please increase the monthly payment back up to what it is at the moment (yes, I agree to this because I want to pay off the home loan.

Third, would you please cancel my business credit card because the OTPs don’t seem to be working.