TM
Thomas M

1 reviews | Active since Jul 2010

23 Sept 2016, 11:02

******* by FNB Home loans

<p>This is worse ******* I have seen such a powerful financial institution using just to get clients and leave them in financial ruin. I took my first bond with FNB in 2014 and in 2016 I app**** for my second bond, I got the best offer from Standard Bank, yet FNB said they will match the offer and pay for my bond registration as I'm a loyal client now taking a second bond.</p> <p>After I have signed with FNB, Bond registration lawyers started send me invoices demanding I settle my bill. To my surprised FNB had turn on me without even sending any notification. I used my saving to pay for a deposit of the property. Now I enquire they say they own pay. The lawyers now threatning legal action while I have a higher bond to pay to FNB which I agreed on under their dubious tricks</p> <p>Is FNB trating their customers based on race, gender, level of education or what beacuse I'm more confused. For anyone who will fall for any FNB promise know that you could be facing your worse nightmare instead of celebrating your newly acquired property.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Sept 2016, 11:34
Official

Good Day Mr Mnisi,

kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)