Treating Customers with Disrespect

This morning I received a call from a Leornard Kgobane from Collections. The call was nothing short of belligerent and hostile. Had he checked his notes before calling me, he would know that there was a claim in process. I may be retrenched but I am not a delinquent and I do not appreciate being treated like one. FNB needs to train staff working in Collections to treat customers with dignity.