Treating customers unfairly

When you travel overseas FNB offers travel insurance free for 3 months but if over 70 you have to pay. My parents are stuck in Australia with me and can’t come back yet because of the lockdown. They had to pay an R2000 each for a month extra insurance. It’s sad to note that CEO and executives are giving up a third of their salaries but the company is still profiting from the Covid situation by making elderly people pay for the situation they find themselves in. This is the height of treating customers unfairly if no waiver is considered.