Treating Customers Unfairly

FNB Life has been debiting my account without my authority and I've been trying to contact one of their Escalations Consultants H Malubana who promised to resolve my query as this was a mistake on their side. After several emails, my query is still not resolved. As per their email, the refund was supposed to be finalized on 11 May 2020 already. And it is now almost 11 June 2020. I am very much disappointed in the level of service and the manner that they treat their customers.

The reference number for my query is ***NF - Let's see what they will do about this