Treating clients with no respect after being loyal for over 15 years!

After being handed over for a Temporary Loan Account by FNB for an amount over R5k to be paid in one month I could not afford, I was handed over to GL Attorneys and make an arrangement of R50 a month which I religiously paid for the last year and a half. A incorrect transfer of R500 directly to the Temp Account, I called GL Attorneys to notify them of an upfront 10 month payment arrangement which they declined and so far as to threaten me further with court. I explained this to FNB and I paid an extra R150 which was in “arrears” neglecting the acknowledgment of R500. I requested the R500 back as it was wrongfully paid and now FNB just mailed me they require full payment within 31 days. As a loyal customer with FNB for more than 12 years this is absolutely disgraceful treating clients like this. I’m am officially changing banks and will make sure people know of the poor service received from you. They are very quick to take monthly fees and extra costs from minimum wage earners and quick to through attorneys clients way, but when clients needs them the most they through you to the wolves.