Treating Clients like trash

I have just been refused entry into the an FNB branch at Protea Glen mall to make a deposit by John Ntobela and one of the ladies at the front desk including the teller. I was told that people are not allowed to make any deposits into the bank. This was very strange to me, I then contacted their head office and I was avised that I can deposit but there will be charges. Now I'm so upset by all this cause thers a massive queue outside people who have been told that they cannot deposit.