Treated unfairly by FNB

In 2016 I've deposited R**** to FNB in North Mead Square . The account belongs to Essops based in Boksburg. I've tried several times tracing my money,up to this far there's no feedback from FNB. Date and time were shared with the bank manager. I was under the impression that cameras are all over they can play back to Trace my in and out of the bank. Two years has passed no feedback received hence there's a Slogan that says how can we help you. I'm not sure whether they understand what does that mean. They've failed to help me. Maybe is because of my skin colour they don't believe in me.