treated unfairly and your consultant are unprofessional

<p>To whom it may concern</p> <p> </p> <p>Id number : ********** ********** </p> <p>Names : Mirriam Mmaphuthi Mamabolo</p> <p> </p> <p> </p> <p>I just want to bring this to your attention that you are not treating your customer fairly .</p> <p>I am disappointed in your service and will be closing my accounts with you tomorrow morning .</p> <p> </p> <p>When I joined FNB was from Standard Bank and Absa,I had made clear to you that I want an account that will suit my banking needs that will not give me the overdraft facility . I don’t want an overdraft or any form of credit cards that your consultant are calling me about each day . I made it clear that I want an account that is without an overdraft facility . Today I was shocked to receive an sms message to say my account is –R117.00, Why did you allow it .</p> <p> </p> <p>Why was I not given the account that would suit my needs as per my explaination , you kept on telling me that I qualify for Gold cheque card.</p> <p> </p> <p>FNB does not listen to their customers at the same time don’t care at all .</p> <p> </p> <p>Also want to bring into your attention to the fact that I called in , spoke to Mandzi ,they put me back to the verification IVR where I was asked to put the last 6 digits of the card #and pin number #,which I did ,when I came through her the second time , she said you put in the wrong numbers , I told her no guys if a client is on the cell phone this will finish my airtime , told her please put me through so when I come back I want to give you a piece of my mind ( she represent FNB the bank of my own choice ) she should not take things personal , I was not arrogant to her at all . She released or dropped my line , didn’t even bought to call me back . </p> <p> </p> <p>Just want to show you that FNB is ignoring the basics while busy chasing the millions , take care of cents do not lose it ,pay attention to the fundamentals as that is a distinguisher from other competitors .</p> <p> </p> <p>I will not pay for the –R117.00 overdraft who ever did not listen and allowed it will pay for it, be sure that i will also be going to the ombudsman to report this further – misrepresentation and not treated fairly .</p> <p> </p> <p>Tomorrow will close my account with you .</p> <p> </p> <p> </p> <p>Kind regards</p> <p> </p> <p>Mirriam Mamabolo</p> <p> </p>