TvdL
Tanya van der Linde
1 reviews | Active since Nov 2013
11 Jun 2019, 08:36
Treated like ********* at FNB Festival Mall
Yesterday we went to FNB Festival Mall to change my sons surname. The arrogant, rude and impatient staff member told me that they need documents to confirm this. My son is 19 years old and changed his surname to my ****en name. His got a valid ID and everything was approved and done by Home Affairs. Why would the bank treat us like ********* ????? FNB Please remember that today's youth is tomorrows clients - My son will NEVER use FNB or associate with FNB in any way going forward. I still have a personal and business account with FNB and I was so shocked with the treatment we received yesterday.
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Replies (3)
FNB (First National Bank)'s replyOfficial
11 Jun 2019, 09:43Good Day Tanya
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply11 Jun 2019, 09:43
Official
Good Day Tanya
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s replyOfficial
11 Jun 2019, 09:44Good Day Tanya
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply11 Jun 2019, 09:44
Official
Good Day Tanya
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
TvdL
Tanya van der Linde's updateReviewer Update
14 Jun 2019, 11:21Roger from Festival Mall branch called me and assisted me with this.
TvdL
Tanya van der Linde's update14 Jun 2019, 11:21
Reviewer Update
Roger from Festival Mall branch called me and assisted me with this.