1 reviews | Active since Nov 2012
Treated like an ******* immigrant!!
I have been an account holder of FNB for almost 8 years.
Ever since I arrived in South Africa from the U.K, I have never banked with anyone else.
I have a Private Wealth account and I pay A LOT of fees each month for my various accounts including Credit Card, Debit Card, Savings Account, Ebucks & Wesbank Account.
Every year the rules surrounding Ebucks gets worse, I have to accept it and move-on.
However, the biggest draw card for me with FNB was using the Priority Pass International Lounge access, due to me travelling locally and internationally, this was the main reason I put up with the high fees with FNB.
However, they have recently removed Priority Pass completely and replaced it with LoungeKey as a benefit to the Global Debit Card - sounds good, until I app****.
I cannot get a debit card due to being British - no other reason, simply because I have no ID number - have you ever heard anything so ridiculous. I ALREADY have a debit card with FNB, a credit card with FNB, a Vehicle Loan with Wesbank, a 21 Fixed Term deposit account with FNB......but I cannot get this one because of my nationality. Its ****** and prejudice from FNB.
I am a good client, loyal and have paid ALL my fees, every month on time for 8 years - and the thanks I get is continuing price fees, less benefits and treated like a worthless ******* immigrant.
DISGUSTING FNB!!
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
