RM
Richard M

1 reviews | Active since Nov 2012

10 Jun 2019, 15:46

Treated like an ******* immigrant!!

I have been an account holder of FNB for almost 8 years.

Ever since I arrived in South Africa from the U.K, I have never banked with anyone else.

I have a Private Wealth account and I pay A LOT of fees each month for my various accounts including Credit Card, Debit Card, Savings Account, Ebucks & Wesbank Account.

Every year the rules surrounding Ebucks gets worse, I have to accept it and move-on.

However, the biggest draw card for me with FNB was using the Priority Pass International Lounge access, due to me travelling locally and internationally, this was the main reason I put up with the high fees with FNB.

However, they have recently removed Priority Pass completely and replaced it with LoungeKey as a benefit to the Global Debit Card - sounds good, until I app****.

I cannot get a debit card due to being British - no other reason, simply because I have no ID number - have you ever heard anything so ridiculous. I ALREADY have a debit card with FNB, a credit card with FNB, a Vehicle Loan with Wesbank, a 21 Fixed Term deposit account with FNB......but I cannot get this one because of my nationality. Its ****** and prejudice from FNB.

I am a good client, loyal and have paid ALL my fees, every month on time for 8 years - and the thanks I get is continuing price fees, less benefits and treated like a worthless ******* immigrant.

DISGUSTING FNB!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jun 2019, 10:25
Official
Good Day Richard
  
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, Hello Peter Team Tel number: ***